How does the process work?

Large Corporates usually experience high volumes of activity be it accounting, book keeping or salary processing. Most Large Corporates hence, look at outsourcing these non core activities so as to facilitate better concentration on core activities like business development and strategic initiatives. These corporates get into a formal association with an Outsourcing Service Provider, to transfer the activities like Accounting, Book Keeping etc..The Domain experts at the Service Provider's end handle the end-to-end accounting and payroll activities for these corporates.

What are the processes you are specialized in?

SBS India  specializes in the following areas of Finance & Accounting:

• Order to Cash (Accounts Receivables)
• Procure to Pay (Accounts Payables)
• Financial Statements
• Management Reporting & Analysis
• Payroll Services
• Tax Services
• Assurance & Support Services

How does the migration process work? What is the duration of the process?

SBS  India implements proven process procedures to transition the process right from the Knowledge Transfer to the Post Production phases. The Migration Process works as follows:

PROCESS MIGRATION PLANNING

SBS India Performs detailed migration planning for each application by developing a detailed task take over plan

KNOWLEDGE TRANSFER

Hold formal training and co-work session for the new teams by way of application and process specific training for technical and business topics

PARALLEL PERFORM

Verify the level of knowledge transfer and the new team is ready to perform the activities independently by Detailed monitoring of the production activity

SERVICE LEVEL AGREEMENT (SLA) and the Statement of Work (SOW)

Formulation of the Service Level Agreement (SLA) and the Statement of Work (SOW) to define the activities to be performed and the quality levels expected by the client.

APPLICATION CUTOVER

Formalize the completion of knowledge transfer, indicating the ownership of the new activity by way of reporting on a periodic basis as agreed with the client.

How quickly can you ramp up the operations?

SBS India has the capability for Instant Scalability of Operations to meet the client's requirements with Easy Access to Process and Domain Experts in the Market through the Internal Recruitment Wing.

Please provide more information on data security.

SBS India comprises of a highly secure network to fully support the smooth functioning of a BPO/KPO

• Online and Offline Back Up and Support for Critical Business Data
• Linux based firewalls to Safeguard the network from virus attacks
• Double Back Up Power Supply ( Generators, UPS)
• Bio Metric Access Control
• Intrusion Detection/Prevention System
• Strictly Compliant IT Policies

What is the normal saving expected?

With the back office processes being offshored from large corporates, one can expect a cost saving in the range of 30% - 60% over to be achieved over a period two years on a gradual scale. The actual cost savings depend on the complexity and the volumes involved so as achieving efficiency gains. The Cost Savings revolve around Infrastructure Costs, Personnel Costs, and Statutory Compliances.

Can you depute staff for onsite operations as well as part of the process?

Yes, SBS India can depute staff for onsite operations of the client. In fact, SBS India  has already deputed staff to its domestic clients in India. The arrangement can also work out to be for part of the process, as required by the customer.